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Troubleshooting Guide for Gift Card Redemption Issues

Before opening a ticker read the FAQ about how top open a gift card ticket it contains a guide on hwo and where to create a support ticket and how to have a fast and efficient support. Redemption issues are always on the product issuer side, CY.SEND Read More

About us and our mission

Our Vision: We envision a future where digital gestures have tangible impacts. We believe that a simple digital gift can illuminate the real world, making every individual's journey brighter and better. We aspire to be the universal bridge, tran Read More

What kind of digital goods are sold on CY.SEND?

We sell tens of thousand of different gift card; use the search and the filters to find the perfect gift card.  Here are some of the commonly bought gift cards categories. Gift Cards: For various online services, gaming platforms, and retailers. Mobi Read More

What could cause a mobile top-up failure?

There are various reasons why a top-up might fail:   Insufficient Funds: Ensure your payment method has enough balance or credit limit. Incorrect Details: Make sure you've entered the correct mobile number, operator details, and other required i Read More

Why haven't I received my mobile top-up?

 Several factors can affect the reception of your mobile top-up: Incorrect Mobile Number: Ensure the mobile number was entered correctly. If typed incorrectly, the top-up could be sent to a different number. Successful Top-Up but No Amount Received: Read More

How does mobile top-up work?

When you buy a mobile top-up, we electronically instruct the telecom operator to credit the selected amount to the specified mobile number. Our side of the process takes mere milliseconds, but the online communication between us and the mobile operat Read More

How fast is the mobile phone top up from abroad?  

The recharge process is typically swift, completing in just a few seconds after payment confirmation. However, there can be occasional delays when a large number of users attempt to take advantage of a newly launched promotion. Such congestion usuall Read More

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